Lorde

We will send you an order dispatch notification via email when your order has been dispatched. Here is a rough guide for how long it should take for you to receive your order from this date.

Please note that this is a guide only and should not be interpreted as a guarantee. Once your order arrives in your country, it is passed to your postal service, who will deliver it to you in keeping with their standard working practices.

As standard delivery in the UK is handled by the Royal Mail, there is no tracking information available on orders using standard delivery.

If the speed of delivery or tracking is important to you, it may be worth selecting the “Courier” option on the “Review Order” page when placing your order.

Orders should be delivered next day to most UK destinations if placed before midday. Delivery times to rest of the world destinations can vary significantly from country to country.

Please note that this is a guide only and should not be interpreted as a guarantee. Once your order arrives in your country, it is passed to your postal service, who will deliver it to you in keeping with their standard working practices.

UK standard delivery

UK courier delivery

EU & rest of the world standard delivery

EU & rest of the world courier delivery

All import and export costs are the responsibility of the customer. We have no control over the length of time your order will be held at customs for clearance and suggest that you contact them directly for further information. We mark all packages for overseas delivery with contents and order value marked accordingly.

Complete Shipping

If you select “Complete Shipping” your order will be sent out in one delivery once all items have come into stock.

Part Shipping

If you select “Part Shipping” the available items will be sent immediately and the remaining items will follow in a second delivery once they have come into stock. The delivery charge displayed will cover both deliveries. You will be sent an email to notify you when each package has been dispatched. This will clearly state which products are contained within it and which products are still to be delivered. If you have ordered a bundle all the physical items in the bundle will be sent together.

Ship as Available

If you select “Ship as Available” (multiple shipments) the in-stock items will be shipped immediately and the remaining items will be dispatched separately as and when they arrive in stock. The delivery charge displayed will cover all deliveries. You will be sent an email to notify you when each package has been dispatched. This will clearly state which products are contained within it and which products are still to be delivered. If you have ordered a bundle all the physical items in the bundle will be sent together.

You can check your order history at any time by logging into your customer account and viewing your order history. Just go to the store and click "Login" where you will be asked for the email address and password you registered with us when you placed your order. Here all of your orders with us will be listed.

You can view this logging into your customer account where your order status will be displayed.

“Pending”

If the status of your order says 'Pending', this means that we are awaiting stock from our supplier. If the product you ordered is a pre-order then the release date will be displayed.

“Processed”

If the status of your order says 'Processed', this means that your order should be on its way to you. You will be sent an automated email to confirm when the order has left our warehouse.

You will be sent an email to confirm when your order has been dispatched. Once you have received this, please wait until our expected delivery time has elapsed.

If you have chosen Standard Mail delivery please check if your local post office is holding the package for you. They may not have been able to fit your package through your letterbox and taken it for you to collect from the depot. They should leave a card to say that delivery has been attempted, but in our experience, this doesn't always happen. If they return the package to us because you did not pick it up at the post office, the order will be returned to stock and you will be refunded for the goods less the postage and packing charge. If you still require the order then you would need to place a new order via the online store.

Before contacting us, please check your expected delivery time has elapsed.

1. 1. Please read and complete the following steps for returning your order with Royal Mail.
2. 2. Once you have created the label on the attached, you can either download the label and print it at home or Royal Mail can print the label for you.
3. 3. Drop your item at a Post Office branch, Royal Mail Customer Service Point or have it collected. You'll then receive proof of posting.

Please note the package is your responsibility until it reaches us. We will be unable to refund or resend your order without a proof of postage receipt.

1. Packing your return parcel
   You must have the following details on paper and packed within the parcel
• Full name
• Order number
• Short description with reason for returning the item(s)
2. Send your parcel to:
   Universal Music Direct
   C/O Ingram Micro
   Drayton Field Industrial Estate
   Nasmyth Road
   Daventry, Northamptonshire
   Northamptonshire
   NN11 8NF

Please note the package is your responsibility until it reaches us. We will be unable to refund or resend your order without a proof of postage receipt.

If your items arrive damaged, we will either issue a credit voucher to you (including postage and packing you were charged), or send you a replacement. We may ask you to return the damaged item to us before we can take further action. Please contact us below and we will tell you how to proceed.

If you’re not happy with an item or it does not fit, we recommend you follow these steps:

1. 1. Before returning, place a new order for the desired product/size. This is to ensure the product/size is still in stock.
2. 2. Return your order and we will issue you with a refund. See our guide on returning orders.

If you no longer want the item, please follow our refund guide to find out how to return your item.

If you have received incorrect items in you order please contact us below.

If your order is returned to us because you did not collect it from the post office or because you made a mistake with your address, we will not be able to resend it to you. The order will be returned to stock and you will be refunded for the goods less the postage and packing charge as we are not responsible for non-delivery if you have entered your address incorrectly. If you still require the order then you would need to place a new order via the online store.

Browse through the different sections of the site looking at the products available. When you see something you want to buy, you'll notice an “Add to Basket” button or “Preorder” button next to it. Clicking on that button will put one copy of that item into your shopping basket. The number of items in your basket will increase each time you add something.

If you click on the “Show Basket/Basket” link or cart icon or “X items for £X.XX” link in the top right of your screen, you can see what you've got in your basket and how much it will cost you. If there's an item you no longer you want you can remove it. Once you've selected everything you would like to purchase, click “Checkout” - this will prompt you to log in. You can create an account if you don't already have one by selecting the 'New Customer' option. You will then be taken to the review order page where all of your order details are displayed for you to check before selecting to 'place order' and enter your payment details.

You need to select your country from the menu to see all the payment methods available to you. Follow all of the instructions regarding your chosen method of payment. After you have completed the payment page, you will be shown the confirmation page where you are given an order number which you can use to check your order status in your 'Order History'.

You can select to have your order gift wrapped for your convenience. Orders for multiple items will be wrapped as one parcel. Please note we aren't able to gift wrap posters or larger size items due to the size and shape of the package. If you purchase a poster along with other products and select gift wrapping, the poster will not be gift wrapped but the package containing the other items will be. If your order is shipped in two parts then both parts will be gift wrapped. There will also be two charges for the gift wrapping.

We should be able to cancel your order or any item from your order providing the order is still in "pending" status. Just enter your request below and we will do our best to action it before it goes to our warehouse. Please note we are not able to cancel or make amendments to an order your order once it's moved to "processed".

We accept all major credit and debit cards along with Paypal. All the available payment methods for your country will be displayed when you get to the payment page. If you pay by credit/debit card, 'Digital Stores' will be the name shown on your bank statement.

Credit card payments are only taken when the orders are processed. Paypal and debit card payments are taken when the order is placed. If your credit card company is to decline the transaction, we do not have access this decision, as it is between the customer and their bank.

*Please note that all sizes are approximate and for guidance only and there are occasionally exceptions to the rule which will be stated on the product where applicable.

*Please note that all sizes are approximate and for guidance only and there are occasionally exceptions to the rule which will be stated on the product where applicable.

One size caps are adjustable and have been designed to fit head circumference of between 22.5 inches (57cm) and 23 inches (59cm). Sizes are approximate and for guidance only.

The stock status for all products is displayed on the product detail page before you place your order.

We often offer products that are signed by the artist(s). As the number of copies is always very limited, orders with multiple copies of signed goods may not be completely fulfilled and orders may be even be cancelled. This is in the interests of fairness and makes the chance of receiving a signed copy as equal as possible for all of our customers.

If you have purchased an item that is eligible for ticket presale, you will receive a unique presale passcode via email at a time announced on the store. The passcode will give you access to an exclusive pre-sale window, where you'll get the chance to buy up to a designated number of tickets before general release to the public. Only a limited number of tickets are available. There is no guarantee that you’ll be able to buy tickets to the show using your pre-sale code. Presale codes have no cash value and are non-transferable, case-sensitive, and good for one-time use only.

The DVDs we sell are PAL format Region 2 unless stated otherwise. You should refer to your DVD player's instruction booklet for confirmation of your player's regional settings. DVDs vary according to both format and region, so unless your machine is multi-region/multi-format, or can be converted to handle multi-region/multi-format, you should check that both the format and the region of the DVD match the settings on your player and that the format matches your television.

The blu-ray discs we sell are region B format unless stated otherwise. The blu-ray regions are as follows:

You will be sent an email to let you know when your downloads are ready which contains a link to your order history where you can download. You can also find the download link in your order on your account once you log in.

If you have any problems with download redemption - (eg. from the printed slips with a download link included with your vinyl), please contact tickets@pushsupport.com who will be able to help you.

If the product you ordered is defective and is covered under the manufacturer's warranty, please contact the manufacturer direct rather than ourselves. You should be able to find their contact details on the products documentation.

How to recycle your old electricals

Why recycle?

Unwanted electrical equipment is the UK’s fastest-growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We’re proud to support your local authority in providing local recycling facilities for electrical equipment.

To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.

What is WEEE?

How are we helping?